Refund policy

• Return requests must be made within 14 days of delivery.
• Return requests can only be made through our returns portal. 
  
• Orders sent back to us without first requesting a return will not be accepted and will be returned to sender.
• The customer is responsible for return postage costs and for ensuring that the parcel arrives back with us. DERZCO is not liable for orders that are lost or damaged in the post when being returned. Please make sure you use a reliable delivery service and keep a copy of the tracking number / proof of postage until you have been refunded.
• You must send your order back to us within 14 days of us approving your return. Returns sent to us outside of the return period will be rejected and returned to you. 
• Items must be in the exact same condition that they were received in. Each item will be thoroughly checked once received. Items found to be in an unsuitable condition will be rejected and returned to you. This includes, but is not limited to, any signs that the product has been worn outside of the house / washed / tampered with in any way e.g. scuff marks on cuffs, strong smells, deodorant marks etc.
  
• Returns sent internationally must be correctly declared as 'RETURNED GOODS' in order to avoid any customs charges. We are not responsible for any charges incurred on returns and will be unable to pay them on your behalf.
• The option to purchase a returns label in the returns portal is available to customers in some countries. Please note that at present we are only able to offer a returns label through FedEx so please only select this option if it is convenient to you. Please note that you may be able to arrange cheaper shipping through a carrier of your choice.
• Refunds will be processed to your original payment method (or store credit if selected) within 10 working days of us receiving your return back, minus the shipping costs. This will be confirmed via email.
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